Troubleshooting Round-Ups® Issues

On occasion, you may experience an error with your Round-Ups® account. To resolve your issue, please click on the link associated with your error listed below:

- If you’ve received a “locked account” error, please click here. 

- Issues linking with PNC bank? Please visit this article. 

- Need help relinking your Chase account? Please visit this article.

- Issues linking with a prepaid card? Please visit this article.

- If your linked account is not showing up for Round-Ups®, please click here.

- If you received a “Round-Ups® Unavailable” error message, please click here.

- Incorrect Round-Ups® username/password? Please click here.

- If you’ve received an “MFA Reset” error, please click here.

- If you’ve received an 'MFA Not Supported' error, please click here.

- If you’ve seen duplicate Round-Ups®, please click here.

- If your security code was sent to the wrong phone number/email when linking a Round-Ups® account, please click here.

- If you received an "Unable To Complete Request" error, please click here.

If you do not see your issue listed above, please click here.

If you are still experiencing an issue with your Round-Ups® please contact our Acorns Support team.