We’re here to help! If your primary checking account is frozen, it’s likely due to failed verification attempts.
To verify that your bank account belongs to you, we make a couple of small deposits and ask you to verify the amounts. You have 3 chances to enter the correct amounts.
If the amounts you enter don’t match the actual deposit amounts, we may temporarily freeze any further verification attempts.
Take these steps:
- If your bank linking progress status says "Verification failed," you'll need to either resend the deposits or contact support.
- To resend the deposits, select “Resend verification deposits”. These small deposits take 1-3 business days to show up in your linked primary checking account.
- When you see them arrive, try the verification process in your Acorns app again.
- If this doesn’t work, please contact us.
Heads up
You can only resend the verification deposits a maximum of two times. If there are too many failed attempts when verifying these deposits, you may see a message saying that your Acorns account is locked. If this happens, please contact us to help unlock and verify your account.
We hope this helps you grow your oak!
Comments
1 comment
Time frame would be nice.
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