Why is my investment not processing?

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You may notice an extended processing time on your investments after a chargeback in your Invest account.

What is a chargeback?

When you make an investment, we reflect that amount in your Acorns balance as we process your investment. A chargeback is when the transaction is declined by your bank, causing us to cancel the investment. This means that the funds were not withdrawn from your bank account. This can also be verified by checking the activity in your bank account as well.

4 business day hold

When a chargeback occurs, all new investments for the next 90 days will have a 4 business day hold before the funds are invested. Because of the hold, your investments will take 7-10 business days to process for the next 90 days.

If you have any additional questions, please contact us.

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