Why are my Round-Ups® Unavailable for my bank?

In order to fix this “Round-Ups® Unavailable” error, it’s best to first understand the difference between linking your account to Round-Ups® and linking an account as your primary checking account.

The connection with Acorns to your primary checking account is separate from the connection with your Round-Ups® accounts. You will see “Round-Ups® unavailable” next to your primary checking account if your primary checking account was linked with account and routing numbers or your connection for Round-Ups® has been interrupted.

Although the alert within your app states your Round-Ups® are unavailable, it may just mean you need to refresh the connection with your bank!

If your bank account disconnects from your Round-Ups® but the bank name is visible within the app, it could mean that your account is only linked as the primary checking account and not to Round-Ups®.

To troubleshoot this issue, follow these instructions:

For Mobile:

1. After logging in to your account, tap the menu (avatar) in the upper left corner of the screen

2. Tap "Settings"

3. Tap "Linked Accounts"

4. Tap "Link another account"

5. Select your bank by scrolling through the list or searching for your bank in the search box

6. Enter your bank’s online banking credentials

For Web:

1. After logging in to your account, click on the menu (avatar) in the top right corner of the screen

2. Click on "Profile & Settings"

3. Click on "Linked Accounts"

4. Click on "Link another account"

5. Search for your bank

6. Enter your bank’s online banking credentials and click on "Submit"

If you receive an error or have any issues relinking your bank account to your Round-Ups® please contact us for further assistance.