Why are my Round-Ups® Unavailable for my bank?

Relink your primary checking account 

Link your other spending accounts  

If you're getting a "Round-Ups® unavailable” error, it may be because of an issue with your linked accounts. Here's how to troubleshoot.

Relink your primary checking account

To relink your account, make sure you select a bank from the list of options and log in with your online banking credentials, rather than selecting the option to link your account manually. 

Here's how:

First, please log in to your bank or card issuer's online banking portal from a desktop or laptop computer web browser. Make sure you can access your bank account with no issues and verify there are no actions required by your bank.

Next, open a new tab or window in your web browser and log in to your Acorns account here. Once you're logged in, follow these instructions:

1. From your home page, click the profile icon in the bottom left corner
2. Under "Personal Settings," click "Linked Accounts"
3. Click "Change primary" in the top right corner
4. Select your bank by scrolling through the list or searching for it in the search box
5. Enter your bank’s online banking credentials and click on 'Submit"

Just a heads up — you can't link a business bank account as your primary checking account for Acorns. You can learn more here.

And if your bank isn't available from the list of options, you can link your other spending accounts to your Round-Ups® instead. 

Link your other spending accounts

Your spending accounts are the credit and debit cards you use to make purchases — there's no limit to how many debit and/or credit cards you can link to Round-Ups®. 

We’ll round up your purchases on these cards to the nearest dollar as you go about your day and keep track of it for you. Once your Round-Ups® reach at least $5, we'll transfer that amount into your Acorns Invest portfolio from the bank account you've linked as your primary checking account. 

Your primary checking account is always going to be your investing funding source and where your subscription is paid from. Even though we're keeping track of the spare change from your purchases on your linked debit or credit cards for your Round-Ups®, the money is not transferred from those cards.

Here's how to link your spending accounts to Round-Ups®:

From the Acorns app:

1. Log in to your Acorns app
2. From your home screen, tap "Invest"
3. Tap "Round-Ups® Settings"
4. Scroll down to "Linked Accounts"
5. Tap "Cards linked"
6. Tap "Link another account"
7. Select your bank or card issuer by scrolling through the list or searching for it in the search box
8. Enter your online banking credentials

From acorns.com:

1. Log in to your account
2. From your home screen, click "Invest"
3. Click "Round-Ups® Settings"
4. Scroll down to "Linked Accounts"
5. Click "Manage"
6. Click "Link another account"
7. Select your bank or card issuer by scrolling through the list or searching for it in the search box
8. Enter your online banking credentials and click "Submit"

Here's what to do if your bank or card issuer isn't listed for Round-Ups®.

If you receive an error or have any issues relinking your bank account to your Round-Ups®, please contact us.