What do I do if I see unauthorized transactions in my Acorns Checking account?

Article author
Alexander G.
  • Updated

In order to begin our investigation into any unauthorized transaction, please fill out a Dispute Form where you will be prompted to log in and fill out the required information to file a dispute.

Once you have submitted the form our team will be in contact with you regarding your dispute.

What happens after I submit my Dispute? 

After you submit the dispute form, your case will be assigned to an Acorns team member. They will handle your case and be the point person for all inquiries regarding your disputed transactions. You will be contacted via email by the assigned Acorns team member who will confirm we are investigating the matter, ask additional questions, or provide any updates.  Email communication will be the primary form of contact as we move forward with the investigation. Please note, that our team investigates the transactions on your behalf and will normally contact you within 10 days of submitting the dispute form.

If you would like a status update on the investigation or wish to speak with us regarding your dispute, please contact the Acorns team member assigned to your issue via email at any time. Simply reply in the email thread to ask any questions or request an update.

If you prefer to be contacted via phone, please include your information in the notes sections when submitting the original dispute form or request a phone call in the email thread. 

If you have any questions or concerns outside of your dispute, please contact support.

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