Why did Acorns pause my investments?

Thanks for reaching out to us. The most common reason we pause investments is to help protect you from low-balance or overdraft fees with your linked bank.

If we detect that your linked primary checking account balance is low, we may pause your automatic investments to help prevent you from incurring a fee from your bank.

Recurring Investments will automatically restart once your linked bank account is replenished.

Does this mean I won't be charged an overdraft fee? 

Troubleshooting issues with paused investments  

Does this mean I won't be charged an overdraft fee?

We can’t guarantee that you won’t be charged a fee from your bank, since we can’t influence their policies. 

We recommend turning on your bank notifications so that you’re alerted when your account is dipping below a certain threshold.

Troubleshooting issues with paused investments

Give it time

It can take 24-48 hours for your bank to send us updated bank account balance data. 

If you were notified that your transactions were paused, but you now have enough money available in your primary checking account, you can initiate a One-time Investment to account for the canceled investment.

Clear up Round-Ups® connectivity issues

If you believe your investments were paused by mistake, there may be an issue with the connection with your bank. Here's how to refresh your Round-Ups® connection.

Refresh the connection with your bank

Log into your bank account to confirm there are no issues with your login credentials.

Once you’ve confirmed that your login details are correct, relink your bank account with Acorns:

From your Acorns app:

1. Log into your account
2. From your home screen, tap the avatar in the top left corner
3. Tap "Settings"
4. Tap "Linked Accounts"
5. Tap "Link another account"
6. Search for your bank and connect using your bank credentials

From acorns.com:

1. Log into your account from acorns.com
2. From your home page, click "Profile & Settings" in the bottom left corner
3. Under "Personal Settings," click "Linked Accounts"
4. Click "Link another account"
5. Search for your bank
6. Enter your bank’s online banking credentials and click on "Submit"

If you need any other help, please contact us. We’re excited to help you keep investing in your future!