If we recently reached out letting you know that your investments were paused and you're not sure why, it might be because the bank account you use to fund your investments is low. When we can, we'll automatically pause your investments to try to prevent an overdraft fee.
Here's how it works and what to do next.
What happens when my investments are paused?
There are a handful of major banks we work with to try to prevent overdraft fees. If you use one of these banks and your primary checking account is under a certain amount (usually around $25), our system will flag your next Acorns investment and it'll be automatically canceled.
For example, if you've got $30 in your primary checking account and you try to invest $15, the deposit will be canceled.
Paused investments doesn't mean your account is suspended — it just cancels that one investment.
Does this mean I won't be charged an overdraft fee?
We try our best to help prevent overdraft fees, but there's no 100% guarantee for overdraft protection. If you use one of the banks we partner with, our system will check your balance when you first try to make the investment, but deposits can take 2-3 business days to process. What that means is if your bank account doesn't have enough money in it by the time the investment is pulled from it, you could still end up with an overdraft fee.
For example, if an investment is triggered on Tuesday and your bank account has enough funds in it then, the money for that investment might not be pulled from your checking account until Thursday. But if the balance in your checking account drops too low between that Tuesday and Thursday, you might still end up with an overdraft fee from your bank.
The best way to prevent an overdraft fee is to make sure you keep enough for your recurring investments. But if this is something you're concerned about, you could consider turning off automatic investments. One way to keep investing manually is to try out One-time investments instead.
Troubleshooting issues with paused investments
Give it time: It can take anywhere from 24-48 hours for your bank to send us your updated bank account balance data. If you were notified that your transactions were paused and you now have enough money available in your linked primary checking account, you can go ahead and start a One-time investment for the canceled deposit/transfer.
Clear up Round-Ups® connectivity issues: If your investments were paused and you're sure that you had enough money in your account at the time your investment was started, it may be a sign there's an issue with the connection with your bank. Here's how to refresh your Round-Ups® connection.
Refresh the connection with your bank: Remember, your Round-Ups® connections are different from your primary checking account connection. You can also try refreshing the link with your primary checking account if you're having issues.
First, log in to your online bank account manually using your username and password and make sure that you have the correct login credentials.
Once you’ve successfully logged in to your bank and confirmed that your login details are correct, here's how to relink your bank account with Acorns:
From your Acorns app:
- Log in to your account
- From your home screen, tap the "Profile" icon in the top left corner
- Tap "Settings"
- Tap "Linked Accounts"
- Tap "Link another account"
- Search for your bank and connect using your bank credentials
- Log in to your account from acorns.com
- From your home page, click "Profile & Settings" in the bottom left corner
- Under "Personal Settings," click "Linked Accounts"
- Click "Link another account"
- Search for your bank
- Enter your bank’s online banking credentials and click on "Submit"