Your Financial Institution may temporarily prevent Acorns from monitoring some or all of the sub-accounts connected to your online banking. If you’re linking your account and are unable to view the sub-accounts associated with your financial institution, please proceed with the following steps:
Please allow your financial institution up to 72 hours to begin populating these sub-accounts. Although these accounts may not show up immediately, your bank will likely authenticate the connection and grant Acorns the ability to monitor your transactions for Round-Ups.
If after 72 hours your sub-accounts are not populating on your Acorns Invest Account, please try unlinking and relinking the account to re-establish the connection by completing the following steps:
For Mobile:
- After logging in to your account, tap the menu (avatar) in the upper left corner of the screen
- Tap "Settings"
- Tap "Linked Accounts"
- Tap "Link another account"
- Search for your bank and connect using your banking credentials
For Web:
- After logging in to your account, click on the menu (avatar) in the upper right corner of the screen
- Click on "Profile & Settings"
- Click on "Linked Accounts"
- Click on "Link another account"
- Search for your bank and connect using your banking credentials
If the steps above do not resolve the issue, please do not hesitate to Contact Us.
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