Why is my linked account not showing up for Round-Ups®?

When you connected your bank account to Round-Ups®, you logged in with your online banking credentials — but you may have more than one account under that log in (for example, you could have a credit card, a debit card, and a savings account as three different sub-accounts, all under that one primary bank account). 

If you're missing an account from your linked accounts list, it may be because your bank is temporarily preventing Acorns from monitoring some or all of these sub-accounts. 

To troubleshoot, the first step is to give your bank up to 72 hours from when you linked the primary account to show these sub-accounts. Your bank will most likely authenticate the connection and grant Acorns the ability to monitor your transactions for Round-Ups®.

But if you've waited 72 hours and all of your accounts are still not showing up in the list of your linked accounts, the next step is to relink your primary checking account to refresh the connection.

From your Acorns app:

1. Log in to your account
2. From your home screen, tap the profile icon in the top left corner
3. Tap "Settings"
4. Tap "Linked Accounts"
5. Tap the linked account you're having issues with
6. Tap "Unlink" and confirm your choice
7. Tap "Link another account"
8. Search for your bank and connect using your online banking credentials

From acorns.com:

1. Log in to your account
2. From your home page, click the profile icon in the bottom left corner
3. Under "Personal Settings," click "Linked Accounts"
4. Click the linked account you're having issues with
5. Click "Unlink" in the top right corner and confirm your choice
6. Click "Link another account"
7. Scroll through the list or search for your bank
8. Enter your bank’s online banking credentials and click "Submit" to link your account

If you're still having any issues, please contact us for more help.