We know how frustrating it can be when you can’t log in, but don’t worry—we’re here to help you get back on track. Here are a few things to try first.
Make sure your app is updated
2-factor authentication code help
Additional verification required help
Make sure your app is updated
Using an outdated app can sometimes cause login issues.
On your mobile device: Check the App Store (iOS) or Google Play Store (Android) for any updates to the Acorns app.
Email problems
Here’s what to do if you forgot your email address on file.
No access to the email on file? If you no longer have access to the email linked to your account, contact us for help updating your account details
Password help
Having issues with your password? If you’re using the email address that’s linked to your account but you’re still having trouble, try resetting your password.
PIN Login Reset
If you need to reset your login PIN, here’s how.
Can’t remember your current PIN? No problem—reach out to us.
2-Factor Authentication (2FA)
Not receiving your 2FA code? This might happen due to network issues or incorrect phone numbers. Contact us, and we’ll make sure you’re all set.
“Additional Verification Required”?
Seeing this message? It’s a security measure to protect your account. Here’s how to unlock your account.
We’re here to make sure you can securely grow your oak. If none of these steps work, don’t hesitate to contact us. Let’s solve this together!
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