Why am I unable to log in to my Acorns Account?

Article author
Tatiana B.
  • Updated

If you're having trouble logging in to your Acorns account, here are a few things to try to troubleshoot. If you still can't log in, please contact us.

Make sure your app is updated 

Password help 

Email help 

PIN login reset help 

2-factor authentication code help 

Additional verification required help 

Make sure your app is updated

Make sure you're using the latest versions of our iOS or Android apps by checking the App Store and Google Play Store for any updates.  

If you're accessing Acorns from a web browser, you'll always be on the latest version.

Password help

If you're having issues with your password, first check that you're using the same email we have on file for your account. If your email is correct, you may need to reset your password.

If you've tried resetting your password but you're not receiving the password reset email, please contact us.

Email help

If you can't remember the email address on file for your account, here's how to contact us for help.

If you don't have access to the current email address on file to reset your password, please contact us.

PIN login reset help

If you need to reset the PIN for your Acorns login, here's how.

If you can't remember what your current PIN is, please contact us

2-factor authentication code help

If you aren't receiving your 2-factor authentication code, please contact us.

Additional verification required help

If you're receiving an “Additional verification required” message when you try to log in, here's how to unlock your account.

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