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How can I resolve issues with my Round-Ups® Accounts?

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  • Updated

To resolve this issue, let’s start by refreshing the connection between Acorns and your bank. In order to do so, please relink your Round-Ups® Account using the Acorns website.


First, please log in to your bank’s online banking portal from a desktop or laptop computer web browser to ensure you can access your account, and to verify that there are no actions required by your bank.


Next, open a new tab or window in your web browser and log in to your Acorns account here: Once you are logged in, follow these instructions:

  • Click on the menu (avatar) in the top right of the screen

  • Click on 'Profile & Settings'

  • Click on 'Linked Accounts'

  • Scroll down to the Linked Accounts

  • Click on the name of the bank you would like to unlink

  • Click on 'Unlink' in the upper right corner of the bank listed

  • Scroll through or search for your bank

  • Enter your bank’s online banking credentials and click on 'Submit'


If you receive an error or have any issues relinking your bank account to your Round-Ups® please contact us

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