How can I resolve issues with my Round-Ups® Accounts?

To resolve this issue, let’s start by refreshing the connection between Acorns and your bank. In order to do so, please relink your Round-Ups® Account using the Acorns website.

First, please log in to your bank’s online banking portal from a desktop or laptop computer web browser to ensure you can access your account, and to verify that there are no actions required by your bank.

Next, open a new tab or window in your web browser and log in to your Acorns account here: https://app.acorns.com. Once you are logged in, follow these instructions:

1. Click on the menu (avatar) in the top right of the screen
   
2. Click on "Profile & Settings"
   
3. Click on "Linked Accounts"
   
4. Scroll down to the Linked Accounts
   
5. Click on the name of the bank you would like to unlink
   
6. Click on "Unlink" in the upper right corner of the bank listed
   
7. Scroll through or search for your bank
   
8. Enter your bank’s online banking credentials and click on 'Submit"
   
   

If you receive an error or have any issues relinking your bank account to your Round-Ups® please contact us.