How can I resolve issues with my Round-Ups® Accounts?

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To resolve an issue with your linked accounts for Round-Ups®, you may need to refresh the connection between Acorns and your bank or credit card issuer. 

You can refresh the connection with your bank by relinking your account. Here's how:

First, please log in to your bank or card issuer's online banking portal from a desktop or laptop computer web browser. Make sure you can access your bank account with no issues and verify that there are no actions required by your bank.

Next, open a new tab or window in your web browser and log in to your Acorns account here. Once you are logged in, follow these steps:

  1. From your home page, click "Invest"
  2. Click "Round-Ups® Settings"
  3. Under "Linked Accounts," click "Manage"
  4. Click the linked account you're having issues with
  5. Click "Unlink" in the top right corner and confirm your choice
  6. Click "Link another account"
  7. Scroll through the list or search for your bank
  8. Enter your bank’s online banking credentials and click "Submit" to link your account
  9. After you successfully link a bank or credit card account, it will appear in the list of your linked accounts. From there, you can click on the account to toggle Round-Ups® on or off.

If you receive an error or have any issues relinking your bank account to your Round-Ups®, please contact us.

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