Why is my banking username or password coming back as incorrect?

The "Please Check Your Username and Password and Try Again" message typically indicates the login credentials provided were incorrect. This message can also be your bank’s way of letting us know that something went wrong.

To troubleshoot this issue, please log in directly to your bank's website from a desktop or laptop computer to verify that there are no sign-in issues.

​​After successfully logging into your bank's website, open a new tab or window and log in to your Acorns account. and follow these steps to link to your Round-Ups® account:

1. Click on "Profile & Settings" in the lower-left corner of the screen
2. Under "Personal Settings," click on "Linked Accounts"
3. Click on "Link another account"
4. Search for your bank and connect using your banking credentials