My account is locked, how do I get it unlocked?

Article author
Jennifer
  • Updated

If we emailed you letting you know your account has been locked, you may need to provide us with certain documents. We ask for these documents for your security and to help protect your account.

The email will have instructions on how to upload the documents we've requested. You may also log into your account using this link. When you log in to your account, a popup window will appear — select "Document Uploader." If you don't see the option to upload documents when you log in to your account, please contact us.

Once you've provided the documents, someone from our team will be in contact with you.

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