My account is locked, how do I get it unlocked?

Your security is our top priority, so we may lock your account if we suspect that it’s been compromised.

The email we send you when we lock your account will guide you through next steps. Please check the email account associated with your Acorns profile.

We may ask you to upload documents that help us verify that you’re you. To do that,

1. Log into your account
2. Look for a pop-up window prompting you to upload documents
3. Use our “Document Uploader” to complete the process

If you’re asked to upload documents, and you don't see the option when you log into your account, please contact us.

Once you've provided the documents, someone from our team will contact you.

For more on our world-class security measures, visit acorns.com.

We’re excited to help you grow your oak!