Why is it asking me for documents?

Article author
Alexander G.
  • Updated

Your security is our primary concern, so we take every measure to verify that you are you and that any changes requested are authentic. If you’ve made a request to change the primary checking account in your Acorns profile, we may require documentation that verifies your ownership of your previous checking account and your new primary checking account.

You can easily upload documents through our in-app secure uploader. Once we receive your documents, please allow 1-3 business days for any changes to be made.

Feel free to reach out to support if you have any questions or concerns.


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