Why am I receiving a message saying my bank is not responding?

Article author
Alexander G.
  • Updated

The "Institution is failing to respond to our request" message usually means:

  1. Your bank may be experiencing some technical issues
  2. Your bank isn't set up to support our Round-Ups® feature.

Please try again after 72 hours. If this message is the result of routine maintenance or an unexpected technical issue, just waiting to try again may be enough to resolve the issue.

After waiting 72 hours, log in to your bank's website from a desktop or laptop computer to double check that there are no sign-in issues from your bank.

After logging into your online bank account, open a new tab or window and log in to your Acorns account here. Here's how to link to your Round-Ups® account through acorns.com:

  1. Click on "Profile & Settings" menu (avatar) in the bottom left corner of the screen
  2. Under "Personal Settings" click "Linked Accounts"
  3. Click "Link another account"
  4. Search for your bank and connect using your online banking credentials


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