Why am I receiving an Account Locked error?

We’re happy to help. If you see an Account Locked error, your bank may have locked you out of your online banking services. This can prevent us from investing your spare change through Round-Ups®.

Try to log into your online bank account again, or contact your bank for help.

Once you have successfully logged into your online bank account, you should be ready to relink your account for Round-Ups®.

Here’s how to relink your account for Round-Ups®:

From your Acorns app:

1. From your home screen, tap the profile icon in the top left corner
2. Tap "Settings"
3. Tap "Linked Accounts"
4. Tap "Link another account"
5. Search for your bank and connect using your banking credentials

For Web:

1. From your home page, click on "Profile & Settings" in the bottom left corner
2. Under "Personal Settings" click on "Linked Accounts"
3. Click "Link another account"
4. Search for your bank and connect using your banking credentials

Remember, linking your accounts is how we easily, automatically transfer funds, like Round-Ups® and Recurring Investments. 

Many of our tools are designed to automate investing because investing regularly has historically proven to be a solid strategy. Learn more about it here.

We hope this helps you grow your oak!