Why am I receiving an Account Locked error?

Article author
Alexander G.
  • Updated

If you're seeing an Account Locked error, your bank may have locked you out of your online banking services. This can stop us from investing your spare change.
 
Try to log in to your online bank account again, or contact your bank for help.
 
Once you have successfully logged in to your online bank account, you should be ready to relink your account for Round-Ups®.

From your Acorns app:

  1. From your home screen, tap the profile icon in the top left corner
  2. Tap "Settings"
  3. Tap "Linked Accounts"
  4. Tap "Link another account"
  5. Search for your bank and connect using your banking credentials

For Web:

  1. From your home page, click on "Profile & Settings" in the bottom left corner
  2. Under "Personal Settings" click on "Linked Accounts"
  3. Click "Link another account"
  4. Search for your bank and connect using your banking credentials

 

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