What do I do if my Round-Ups® transactions aren't populating?

We wait until your bank transactions fully process before we show your Round-Ups®, so sometimes you may experience a delay in seeing your Round-Ups® transactions in your account.

Here's how to check the date we last received an update from your bank:

From your Acorns app

1. Log in to your Acorns account
2. From the home screen, tap or click on the profile icon
3. Tap "Settings" 
4. Tap "Linked Accounts"
5. Tap the bank and confirm that…
   • Your bank is successfully connected without any errors
   • The last updated date is within 4 days of the current date

From acorns.com

1. From the home screen, click the profile icon in the bottom left corner
2. Under "Personal Settings," click "Linked Accounts"
3. Click on the bank and confirm that…
   1. Your bank is successfully connected without any errors
   2. The last updated date is within 4 days of the current date

If the last update from your bank is within 4 days of the current date and you're not seeing Round-Ups® transactions you expect, here's what else you can check:

1. Double-check that these transactions are fully posted to your online bank account. Transactions that are currently pending with your bank won't be created for Round-Ups® until they are settled on your bank statement.
2. If you received a new card from your bank (for example, your card expired or it was lost), you'll need to unlink your card from Round-Ups® and relink it to refresh the connection. Here's how to relink your card.
3. Check with your bank to make sure your online banking security features allow for third party access.

If you’ve confirmed the above and are still not seeing Round-Ups®, please try unlinking and relinking the account to re-establish the connection (here's how). If this doesn't resolve the issue, please contact us.