How do I report a bug?

Article author
Alexander G.
  • Updated

In order for our team to investigate any bugs you may experience when using the Acorns app, we will request the following information.

  1. What device are you using? (Iphone 12 pro max, Google Pixel 12, etc.)
  2. What operating system is your device using? (IOS 15.6, Android 43.8)
  3. Can you provide a screenshot or screen recording of the issue? 

We will ask you to try some troubleshooting steps:

  1. Have you tried on the Acorns website? Is the same issue occurring? 
  2. Do you need to update the app? Is there an update that is needed? 
  3. Can you delete and re-download the Acorns app to see if the issue is resolved? 

Once we have more information our team can investigate this matter. 

If you don’t know how to find your device/OS information, please see the steps below:

To check the iPhone OS version:

Go to Settings > General > About.

To check the Android OS version:

  1. Open your device's Settings app.
  2. Near the bottom, tap About phone or About tablet and then Android version.
  3. Find your "Android version," "Android security update," and "Build number."

If you don’t know how to screen record, please see the steps below:


How to screen record on an iPhone:

Found on the Apple website:

Screenshot 2024-04-18 at 8.38.57 AM.png

How to screen record on an Android:

Found on the Google website:

Screenshot 2024-04-18 at 8.39.06 AM.png

Once you report the bug, we will escalate the issue to our team to ensure it is fixed promptly.

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