Under what circumstances will Two-Factor Authentication activate?

Article author
Alexander G.
  • Updated
Two-Factor Authentication (2FA) will activate at every login when using your email and password combination. Please note using your PIN or Face ID in-app will not activate 2FA. You will also be challenged through the following scenarios:
  • Suspicious logins 
  • Updating your phone number or email address in-app
  • New device logins
For suspicious logins, we require you to verify Two-Factor Authentication and to reset your login password when challenged since the security of your account is of the utmost importance. This process cannot be skipped and is a requirement to regain access to your account. 
Lastly, when updating the phone number or email address in-app we would simply need to confirm the Two-Factor Authentication code for setup purposes.


Was this article helpful?

2 out of 3 found this helpful

Have more questions? Submit a request



Article is closed for comments.